Contact
Email contact@telo.health. Include the email you use in telo, your iPhone model and iOS version, and what you expected to happen. Never send a sign-in code.
Data is not arriving
Open the telo app and pull the Pipeline screen down to sync. If a category shows as not arriving, check telo’s access in the Health app, under your profile, Apps, telo. iPhone does not let apps read Health data before the first unlock after a restart, and force quitting telo in the app switcher stops background syncs until you open it again.
Connecting an assistant
In the telo app, open Going out and tap Connect an assistant. Add telo from the assistant’s directory, then sign in with the same email you use in the app and approve access. Back in telo, the assistant appears under Going out once the connection is confirmed.
Disconnecting and pausing
To stop an assistant from reading, open Going out in the telo app and choose Disconnect. To stop sending new data from your iPhone, turn on Pause sending in Account. Resuming sends the paused period.
Deleting your account
In the telo app, open Account, then Delete account and data, and confirm the code sent to your email. This permanently deletes your synced records and revokes every assistant. Copies an assistant already received are governed by that provider. You can also request deletion by email.
More
See the Privacy policy at https://telo.health/privacy and the Terms at https://telo.health/terms.